Lumaro Shop Exchange & Return Policy

Exchange:

  • The item must be unused and in the same condition as received.

  • Exchange requests must be made within 72 hours of receiving the product.

  • The customer bears the cost of shipping (both ways), as well as any applicable shipping fees in case of exchange.

  • If the mistake is from our side in the shipped product, we will cover all shipping costs.

Return:

  • Return requests must be made within 48 hours of receiving the product.

  • The item must be unused and in its original condition and packaging.

  • The customer bears the cost of shipping (both ways), as well as any applicable shipping fees in case of return.

  • If the mistake is from our side or the product arrives in a defective condition, we will cover all shipping costs.

Cancellation:

  • For prepaid orders, cancellation is possible before shipping, and the amount will be refunded to the customer within official bank working days.

  • If the order has already been shipped, cancellation will not be possible and will be treated as a return or exchange.

  • Refunds will be made to the customer’s bank account within official bank working days.

📞 For any inquiries regarding exchange or return, please contact us at: +966539797715